Refund & Cancellation Policy

Appointments can be cancelled or rescheduled by calling either of our numbers. We ask for as much notice as you can give, so the slot can be offered to another patient.

• More than 24 hours before the slot — full refund of any advance paid.
• Between 4 and 24 hours before the slot — refund less any consumables already committed.
• Less than 4 hours before the slot, or non-attendance — the advance may be retained where a dedicated slot or contrast material was reserved.

If we cancel or postpone your appointment for any reason — equipment servicing, consultant availability or an emergency case taking priority — you are offered the earliest alternative slot, or a full refund with no deduction. The choice is yours.

If a test cannot be performed after payment — because a contraindication is discovered, preparation was incomplete, or the study is found on review to be clinically unnecessary — the amount is refunded in full, less the cost of any component already carried out.

Once an investigation has been performed and reported, the charge is not refundable. This is because the cost lies in the scan, the sample processing and the consultant reporting time, all of which have been expended. Disagreement with a finding is not a basis for refund.

If you believe a report contains an error, tell us. We will arrange a free second review by another consultant, and repeat the study at no charge where the review supports it.

Refunds are made through the original payment method. Cash payments are refunded in cash at the counter against the original receipt. Card, UPI and net-banking payments are reversed to the source account and typically appear within seven to ten working days, depending on your bank.

Please retain your original receipt — it is required to process any refund.

Refund requests may be made in person at the billing counter, by calling +91 70333 60331, or by writing to support@snapdiagnostics.in with your invoice number. We acknowledge every request within two working days.